Before initiating a refund request, we always encourage you to reach out to the seller first using the 'Contact Seller' option in your Purchase History dashboard to resolve the issue.
You are eligible to request a full refund during the first 30 days following your purchase if the:
* Item arrives damaged
* Item is different than described
* Seller is unable to provide proof of shipping
If you have transaction concerns and/or fall outside of the 30-day window, please contact us at firstname.lastname@example.org and we will do our best to assist you.
To proceed with initiating a refund, you can use the 'Request Refund' option in your Purchase History dashboard. In order to protect yourself, make sure to photograph all item(s) and its packaging as well as document all communications with the seller.
For a full description of refund procedures, visit Terms and Conditions.