For everyone who has done a few online transactions in the past, we all know how easy it is to get burned. Either PayPal sides with the buyer for an invalid non-receipt or chargeback or the seller doesn’t ship the represented item (sometimes not shipping anything at all). We’ve all been there.
On Panjo, we've integrated a fraud detection & prevention software that tracks all marketplace behavior, monitor IP addresses, reports suspicious activity, and utilizes machine learning to get smarter and more efficient every day. In the past few months, we have already caught and protected our community from hundreds of fraudulent users.
We are fully committed to protecting both buyers and sellers by providing all transactions made on Panjo buyer/seller protection. If an item arrives damaged, different than its description, doesn’t arrive at all, or if the buyer reports an invalid chargeback, doesn’t return the item in its original condition, Panjo’s dedicated support team will work closely with both the buyer/seller to arrive at an amicable resolution.
How does Panjo's SafeBuyer/SafeSeller compare to protection I already have via PayPal?
In situations where items arrive damaged or there is any ambiguity to how an item was described, you normally have to gather all the documents and records of communication where it often takes PayPal weeks before a resolution is decided. With access the communications in the marketplace, Panjo does this work for you and is here to provide you with a dedicated support team via email and phone to expedite refunds to you as quickly as 24-48 business hours.
What are examples of transactions covered in Panjo's Buyer/Seller Protection?
- Items purchased on Panjo (excluding cars and motorcycles)
- Items not as-described or damaged
- Items that are not shipped
What are examples of transactions not covered in Panjo's Buyer/Seller Protection?
- Anything bought in person
- Items that are purchased off-site
- Items that violate our policies
- Items that were described accurately by the seller
- Items that were modified after purchase
What if my item is damaged during shipment?
Buyer should use the Contact Seller button in their Purchase History to communicate with the seller. The seller should file a claim with the respective shipping carrier to recover the cost of shipping damages.
Who is responsible for return shipping coverages?
Either you or the seller is responsible for return shipping charges, depending on the reason for the return. In most cases, sellers require that buyers pay for return shipping. If you're returning an item because it isn't as described in the listing, the seller is responsible for return shipping charges, regardless of the seller's return policy. If the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item.