Here are quick tips for getting started with shopping on Panjo:
Do a search
Members will normally find what they're looking for by doing a quick search on Panjo. Based on the search, recommended tags will be provided for you to browse.
As a reminder, the items in the Panjo marketplace are listed by fellow members in the community. Panjo doesn't inventory or own the products that are on the website.
If there aren't any currently listed, members can choose to 'Follow' the search tag. Members will be notified whenever a new listing in the marketplace matches your followed tags. Members can view/manage all of the tags they are currently following by logging into Panjo and visiting your profile.
Sellers add tags to their listings to help you find what you're looking for in the marketplace. Members can follow tags to be notified every time a listing matches their followed tag.
Members can browse Panjo's trending tags to follow more.
Save an Item
If members are interested in an item, but are not ready to make the purchase, members can save an item by clicking the heart symbol on a listing. This will add the item to the wishlist and send a notification if there are price drops.
Contacting a Seller
Buyers can reach a seller by going to their listing and leaving a comment, making an offer, or using the 'Contact' link.
If you've already purchased the item from the seller, you can go to your Purchase History dashboard and click 'Contact Seller'.
Paying for an Item
Panjo allows you to pay easily with PayPal, credit/debit card, and Apple Pay.
How to Estimate Shipping
Members can use Panjo's shipping estimator to help you and the seller estimate shipping. This tool is readily available when communicating with a seller through Panjo's messaging system.
How do I send the seller an additional/custom payment?
Sometimes shipping accounts for more than what's expected. Sometimes you need to send a custom payment for a specific part/item on a listing.
To send an additional/custom payment to another member, go to their profile and use the 'Send Payment' option.
Request a Refund
To request a refund, go to your Purchase History dashboard and click the 'Request Refund' button, which will simultaneously send the seller and our administration team a message.
In order to protect yourself, make sure to photograph all item(s) and its packaging as well as document all communications with the seller.
Panjo SafeBuyer Protection
In situations where items arrive damaged or there is any ambiguity to how an item was described, you normally have to gather all the documents and records of communication where it often takes PayPal weeks before a resolution is decided. With access the communications in the marketplace, Panjo does this work for you and is here to provide you with a dedicated support team via email and phone to expedite refunds to you as quickly as 24-48 business hours.
We've also integrated a fraud detection & prevention software that tracks all marketplace behavior, monitors IP addresses, reports suspicious activity, and utilizes machine learning to get smarter and more efficient every day. In the past few months, we have already begun catching fraudulent sellers and protecting buyers from situations where the item arrives damaged, not as-described, or not arriving at all. The modest flat SafeBuyer fee for buyers also allows us to provide you with our dedicated support team for transaction facilitation, dispute resolution, and buyer protection.
To learn more about what is/is not covered in Panjo's SafeBuyer program, go here.
Ways to Contact Support
For questions about your purchase, always try contacting the seller first. Go to your Purchase History dashboard and click 'Contact Seller'.
For general questions (ex: selling tips, product reviews), ask the community by creating a thread in Panjo Support Forum
For questions related to your account and transactions, you can email firstname.lastname@example.org or give us a call at (424) 272-0291 during regular business hours (M-F 9AM-6PM PST).